I would first encourage you to speak to the CPS caseworker about your concerns. If you feel that the caseworker is not handling the case appropriately, you have options for reporting those concerns to State agencies. They are as follows:
1. Office of the Ombudsman
- Complaints about the conduct of CPS personnel.
“He lied on the stand.”
“He lied to the parent.”
“She made a pass at my client.”
- Complaint can be made by Telephone or in writing.
- Contact information:
- Address: HHSC Office of the Ombudsman, Mail Code H-700 PO Box 13247, Austin, TX 75711-3247
- Telephone number: 1-877-787-8999
- Fax number: 1-888-780-8099
- You may submit a form online at http://www.hhsc.state.tx.us/index.shtml
Go to “About HHSC” … Go to “Contact Us”… Click on the link under the heading “HHSC Ombudsman Office” that says “Online Submission Form”
2. Office of Consumer Affairs (CPS Handbook §2294)
- Complaints that CPS failed to follow its own policies and procedures. For example:
- Failing to produce documents and letters in the appropriate amount to time.
- Failing to property inform parents
- Failing to protect confidentiality
- Complaint in writing
- The Office of Consumer Affairs has only 3 days to initiate a review after the complaint is received and then another 3 days to send a letter acknowledging the complaint.
- The Office of Consumer Affairs has 30 days to complete their investigation into a complaint.
- Contact Information
- Address: DFPS Office of Consumer Affairs, Mail Code Y-496 PO Box 149030, Austin, TX 78714-9030
- Telephone number: 1-800-720-7777 8am – 5pm, Monday – Friday
- Fax: (512) 339-5892
- E-mail: firstname.lastname@example.org
3. Internal Administrative Reviews after a finding (these folks work for CPS but not locally)
- Complaint that the finding is inaccurate or faulty based on the evidence (not the conduct of CPS personnel).
- Must be requested no later 45 days after the date on the finding letter
- Additional documents/information can be submitted.
- Informal Hearing
4. State Office of Administrative Hearings (SOAH)
- This is an independent State agency
- This is a formal hearing before an Administrative Law Judge
- Findings can be reversed
I hope this helps.
Christina M. Davis